From time to time, the mobile devices will require build updates for the STPOS application. This can be quickly completed in just a few steps. Here is a video showing how this can be done when an update is needed. iPad App Update
How to Load and Redeem SynergyWorld Gift Cards Gift Card LoadRedeem Vid How to load a SynergyWorld Gift Card. Prerequisites: Software must be updated to the latest build and merchant credentials must be inputted correctly in the Credit Card Processing section on the merchant’s SmartTab portal. Step 1 On the…
Lease Terms 1-year minimum, thereafter month to month Investment By SmartTab Non-Refundable. When SmartTab invests in your onsite infrastructure with time and materials, you may not be billed upfront for these services, but that does not mean that these services are free and can be misappropriated without fair compensation for…
My printer blade isn’t working properly, how do I fix it? The cutting mechanism on your printer is vital to its functionality. If your cutter has jammed or isn’t working properly, check out the specific instructions for each printer below to help resolve the issue. If you’re experiencing a paper…
Step 1 Fingerprint readers are highly reliable and consistent when new, as your employees use them the reader will start to wear down and become less reliable.The lifespan of the hardware can be impacted by greasy hands and oils on fingerprints, eventually it becomes time to change out the…
Step 1 If a business receives a letter from Expitrans regarding a chargeback they should follow the instructions on the notice and provide the requested evidence to Expitrans. Note: Expitrans does not make any decisions on the chargeback and has no control over the outcome. The customer’s issuing bank initiated…
Note: SmartTab is not a paper goods provider. Step 1 If business reaches out requesting receipt printer paper please redirect them to the following sites to purchase paper: Sysco Staples Office Depot Amazon POS supply solution: https://www.possupply.com/smarttabpos
If your mobile POS is showing “oops this is embarrassing…” when trying to transact. Step 1 Try rebooting and double checking network connectivity Step 2 If you are still getting same issue then exit the app on iPad or turn iPad off and then on
Prerequisites: Access the backend web for your venue Step 1 Click on the hamburger menu on the top left of the screen and select the following: VENUE SETTINGS > TAX, GRATUITY, SURCHARGE Step 2 Make sure all menu items are set to be tax included…