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Printer Blade Troubleshooting

My printer blade isn’t working properly, how do I fix it?

The cutting mechanism on your printer is vital to its functionality. If your cutter has jammed or isn’t working properly, check out the specific instructions for each printer below to help resolve the issue.

If you’re experiencing a paper jam or a stuck cutter with your Printer, there are a few steps you can take to fix it.

Be sure to clean the cutting mechanism of any debris. This will prevent it from cutting the receipt paper.

Open the printer cover to check to make sure there is enough paper on the receipt roll and that is has not bunched up inside the hardware. Make sure there is no debris on the paper, the cutter, or the print head. Re-adjust the receipt paper roll and close the cover.
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Epson TM-T20 thermal printer stuck cutter

If you experience issues with your Epson thermal printer, specifically with the cutter blade inside of the hardware, follow the instructions within the diagram below to troubleshoot the printer.

Here is an example of what the cutter blade looks like inside your Epson  printer:

Use the diagram below to troubleshoot your printer’s cutter blade.

Epson TM-U220B kitchen printer stuck cutter

If a foreign object such as a push pin or paperclip drops in the Epson TM-U220B auto-cutter and causes the auto-cutter to lock up, the printer enters an error state and begins the recovery operation automatically.

If the problem is not serious, the auto-cutter returns to normal position itself, follow the steps to fix the problem:

1. Open the roll paper cover, and remove the jammed object if there is one.

2. Turn off the printer, and close the roll paper cover, and turn it back on. Then the cutter blade returns to the normal position. If you do not want to turn off the printer, send an error recovery command and initialize printer command instead.

3. If the cutter blade doesn’t return to the normal position, return the cutter blade to the normal position by rotating the auto-cutter knob in the direction of the arrow. When it is returned to the normal position, a lever comes in to the center of the hole in the auto-cutter frame.

4. Close the roll paper cover.


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