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Help Topics
FAQ
Smart Power
Setting Up Single User Password Authentication
Next Day Funding
How To Store Credit Card Info
No Internet | Offline Mode: How to process payment when you’ve lost internet during service
How Do I Locate My Main Station
How To Charge Failed Transaction From Previous Business Date
What To Do If You Switch Internet Service
How To Request A Bank Change
How To Request A Change Of Passwords, Ownership, Authority for a Venue
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Reporting
How To Make Sure You Get Smarttab Daily Email Reports
How to Resend a Report
How To Make Sure You Get SmartTab Reports
How to Download a Product Report, Including Modifiers
How To Pull Sales Reports On Sales and Staff
How To Pull Employee Timesheets
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Device Troubleshooting
How to Access Stationary POS PORTS
How To Calibrate POS Station Touch Screen
How Do I Troubleshoot An Unresponsive Card Reader?
Hardware Troubleshooting – What Are The Standard Printer Troubleshooting Steps
How Do I Check and Reconfigure My Printers
How to add an unrecognized printer to the printer configuration file
Cash Drawer Open
How to Start Recovery Mode on the POS
SmartTab PCI breakdown
Hardware deterioration: What to do when your fingerprint reader stops working
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Using The POS - Front End
How to Split A Check
How To Start a Tab
One Click Tab Search
How To Find a Menu Item in Seconds
How To Store Credit Card Info
How to Merge a Check
How To Transfer a Check
How to Use Seating
How To Start a Bar Tab
How To Use Coursing
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Merchant Processing
Missing Deposits
Why Credit Card Are Not Processing
How to Verify You Have a Credit Card Properly Stored
What email does the chargeback notice get sent to and how to request a Merlink Account?
How To Request Tip Adjustment for A Previous Business Day After Batch Has Closed
Why Are Payments Lagging or Slow
Sales Tax Reporting Calculations – Rounding Up to Ensure Full Payment & Collection
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POS - Web Back Office
Adding Staff
Understanding Roles
Discounts
Adding Products
Modifiers
Forced Mods
How do I make and use forced modifications
Understanding Roles – How To Add Roles and Privileges
How to give a role permission to void and how to use void types and reasons
How To Add/Remove Surcharge on Tabs
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Refunds / Gift Cards / Custom Tenders
Issuing a refund on a credit card charge from a previous business date.
How To Add a Custom Tender and Use Gift Cards
How To Request A Partial Refund of a Check
Ordering Gift Cards
How To Request Gift Cards for SmartTab from Synergy World
Selling and Redeeming Paper Gift Certificates or Gift Cards Outside of SmartTab POS
Chargeback: How And Who To Respond To
How to Load and Redeem SynergyWorld Gift Cards
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Internet Troubleshooting
No Internet | Offline Mode: How to process payment when you’ve lost internet during service
How Do I Check if a Station is Connected to the Internet?
What To Do If You Switch Internet Service
Internet Connectivity Troubleshooting – Router information
How Do I Check if a Station is connected to the Internet?
Lost Connection To Main Station – Not Connecting To Main
SmartTAB Network Topology
Why Are Payments Lagging or Slow
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