No Internet | Offline Mode: How to process payment when you’ve lost internet during service Step 1 Enter customer order and swipe the customer credit card. Once the top left hand corner of the screen...
How Do I Check if a Station is Connected to the Internet? Prerequisite: Someone needs to be onsite and able to physically be in front of the terminal in question How...
What To Do If You Switch Internet Service Prerequisite: Must be onsite and have the ability to locate the SmartTab Router Step 1 Recycle power to the...
Internet Connectivity Troubleshooting – Router information Prerequisite: Must be present Onsite. UniFi status LED patterns: Click to expand and see lights/meanings Blue and White status...
How Do I Check if a Station is connected to the Internet? Prerequisite: Someone needs to be onsite and able to physically be in front of the terminal in question Step...
Lost Connection To Main Station – Not Connecting To Main Symptoms: Stations stuck on purple screens that say’s “Not connected to main station” Resolution General guidelines: Someone...
SmartTAB Network Topology Here’s a basic layout of a SmartTab Network. The lines represent ethernet cables that serve as the hardwired connections to...
Why Are Payments Lagging or Slow Cause Typically this happens because of a poor internet connection. Follow the steps for troubleshooting the internet Resolution Internet...