How can we help?
Help Topics
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FAQ
- Smart Power
- Setting Up Single User Password Authentication
- Next Day Funding
- How To Store Credit Card Info
- No Internet | Offline Mode: How to process payment when you’ve lost internet during service
- How Do I Locate My Main Station
- How To Charge Failed Transaction From Previous Business Date
- What To Do If You Switch Internet Service
- How To Request A Bank Change
- How To Request A Change Of Passwords, Ownership, Authority for a Venue
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POS - Web Back Office
- Adding Staff
- Understanding Roles
- Discounts
- Adding Products
- Modifiers
- Forced Mods
- How do I make and use forced modifications
- Understanding Roles – How To Add Roles and Privileges
- How to give a role permission to void and how to use void types and reasons
- How To Add/Remove Surcharge on Tabs
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Device Troubleshooting
- How to Access Stationary POS PORTS
- How To Calibrate POS Station Touch Screen
- How Do I Troubleshoot An Unresponsive Card Reader?
- Hardware Troubleshooting – What Are The Standard Printer Troubleshooting Steps
- How Do I Check and Reconfigure My Printers
- How to add an unrecognized printer to the printer configuration file
- Cash Drawer Open
- How to Start Recovery Mode on the POS
- SmartTab PCI breakdown
- Hardware deterioration: What to do when your fingerprint reader stops working
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Internet Troubleshooting
- No Internet | Offline Mode: How to process payment when you’ve lost internet during service
- How Do I Check if a Station is Connected to the Internet?
- What To Do If You Switch Internet Service
- Internet Connectivity Troubleshooting – Router information
- How Do I Check if a Station is connected to the Internet?
- Lost Connection To Main Station – Not Connecting To Main
- SmartTAB Network Topology
- Why Are Payments Lagging or Slow
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Merchant Processing
- Missing Deposits
- Why Credit Card Are Not Processing
- How to Verify You Have a Credit Card Properly Stored
- What email does the chargeback notice get sent to and how to request a Merlink Account?
- How To Request Tip Adjustment for A Previous Business Day After Batch Has Closed
- Why Are Payments Lagging or Slow
- Sales Tax Reporting Calculations – Rounding Up to Ensure Full Payment & Collection
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Refunds / Gift Cards / Custom Tenders
- Issuing a refund on a credit card charge from a previous business date.
- How To Add a Custom Tender and Use Gift Cards
- How To Request A Partial Refund of a Check
- Ordering Gift Cards
- How To Request Gift Cards for SmartTab from Synergy World
- Selling and Redeeming Paper Gift Certificates or Gift Cards Outside of SmartTab POS
- Chargeback: How And Who To Respond To
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