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Chargeback: How And Who To Respond To

Step 1

If a business receives a letter from Expitrans regarding a chargeback they should follow the instructions on the notice and provide the requested evidence to Expitrans.

Note: Expitrans does not make any decisions on the chargeback and has no control over the outcome. The customer’s issuing bank initiated the chargeback and Expitrans is providing notice of the chargeback. Issuing bank is requesting the information needed to make the decision and should be provided the supporting documentation to complete the chargeback notice

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