• Printer Blade Troubleshooting

    • June 19, 2023
    • admin

    My printer blade isn’t working properly, how do I fix it? The cutting mechanism on your printer is vital to its functionality. If your cutter has jammed or isn’t working properly, check out the specific instructions for each printer below to help resolve the issue. If you’re experiencing a paper…

  • Hardware deterioration: What to do when your fingerprint reader stops working

    • May 1, 2023
    • admin

    Step 1   Fingerprint readers are highly reliable and consistent when new, as your employees use them the reader will start to wear down and become less reliable.The lifespan of the hardware can be impacted by greasy hands and oils on fingerprints, eventually it becomes time to change out the…

  • Chargeback: How And Who To Respond To

    • March 6, 2023
    • admin

    Step 1 If a business receives a letter from Expitrans regarding a chargeback they should follow the instructions on the notice and provide the requested evidence to Expitrans. Note: Expitrans does not make any decisions on the chargeback and has no control over the outcome. The customer’s issuing bank initiated…

  • Where To Purchase Receipt Printer Paper?

    • admin

    Note: SmartTab is not a paper goods provider.   Step 1 If business reaches out requesting receipt printer paper please redirect them to the following sites to purchase paper: Sysco Staples Office Depot Amazon POS supply solution: https://www.possupply.com/smarttabpos 

  • Mobile POS is showing “oops this is embarrassing…”

    • January 23, 2023
    • admin

    If your mobile POS is showing “oops this is embarrassing…” when trying to transact.   Step 1 Try rebooting and double checking network connectivity     Step 2 If you are still getting same issue then exit the app on iPad or turn iPad off and then on  

  • How to remove taxes from tabs

    • January 4, 2023
    • admin

    Prerequisites: Access the backend web for your venue     Step 1   Click on the hamburger menu on the top left of the screen and select the following: VENUE SETTINGS > TAX, GRATUITY, SURCHARGE    Step 2   Make sure all menu items are set to be tax included…

  • Changing iPad IP addresses to follow printing and assigned station

    • January 2, 2023
    • admin

    Step 1   Locate the settings icon at the bottom of login screen on iPad.     Step 2   Click on the settings icon, immediately after click their login number.  Do not click pos or login     Step 3   The admin portal will appear and they will need…

  • How To Pull Employee Timesheets

    • admin

    Prerequisites: Use Web URL for venue. Hamburger Icon -> Reports -> Timesheet Tab   Step 1   Select the date range you would like to view.         You will see all staff that have worked on the days selected and see the data broken up as seen…

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