• Semi-Offline Mode

    Semi-Offline POS regular mode: Semi-offline. iPad onscreen checkout: Semi-offline. CFD for POS: Semi-offline. iPad CFD: As a reminder: • it doesn’t work for split payments;• if tab has several cards associated with it, such tab won’t be closed under ‘auto-close’ action;• signature added to tab won’t be saved if payment…

  • Setting Up & Managing Your SmartTab App (QR)

    SMARTTAB SUPPORT · KNOWLEDGE BASE Setting Up & Managing Your SmartTab App Everything you need to run your venue’s SmartTab App — set your hours, build your menu, brand your QR code, and start taking paid online orders that flow straight to your POS and kitchen. Payment (and the tip)…

  • Setting Up & Managing Your SmartTab App (QR)

    SMARTTAB SUPPORT · KNOWLEDGE BASE Setting Up & Managing Your SmartTab App Everything you need to run your venue’s SmartTab App — set your hours, build your menu, brand your QR code, and start taking paid online orders that flow straight to your POS and kitchen. Payment (and the tip)…

  • How to Calibrate a Pioneer or POSBank screen.

    How to Calibrate a Pioneer or POSBank screen.   1.Exit SmartTab application to the desktop. 2. Click the start menu button. 3. Begin typing EgTouch. Once open, click the tools tab. 1. Start by clearing Parameters. This will automatically launch a 4-point calibration. 2. Once step one is completed, click…

  • Fresh KDS Troubleshooting

    Troubleshooting Fresh KDS usually involves checking your network connections, POS integration, and app settings. If your system is experiencing issues, follow these quick steps to get things running smoothly.  1. Connection & Network Drops If orders aren’t pushing from your Point of Sale (POS) to your Fresh KDS tablet: Check…

  • How to do a Full and Partial Refund

    How to do a full and partial refund at POS terminal Log in at a POS Terminal and choose the BUSINESS DAY of the transaction. Full Refund Go to the TABS screen select the CLOSED tab you are looking to refund. Tap the REFUND button to refund the tab in…

  • Bulk Tip Entry

    Entering Tips in Bulk Step 1 On the POS terminal, navigate to the More screen and select Bulk Tip Entry Step 2 Type in the tab numbers and click the magnifying glass As you enter the each tab number, they will appear on the left in list form Step 3 Enter each…