Troubleshooting Fresh KDS usually involves checking your network connections, POS integration, and app settings. If your system is experiencing issues, follow these quick steps to get things running smoothly.
1. Connection & Network Drops
If orders aren’t pushing from your Point of Sale (POS) to your Fresh KDS tablet:
- Check Wi-Fi: Ensure both your POS device and your KDS tablet are connected to the exact same local network.
- Restart the App: Close the Fresh KDS app completely and reopen it to force a reconnection.
- Reboot Hardware: Restart the KDS tablet and your POS register. If using a direct IP setup (like with Square or a custom API), a reboot often resolves syncing lags.
- Manual Connection: If auto-detect fails, use the Manual Kitchen Display System Connection in your app or POS settings and input the device’s IP address and Port (e.g., 9104).
2. Missing or Duplicate Orders
- Verify POS Settings: Check that Fresh KDS is correctly mapped as a printer or kitchen station within your POS backend.
- Order Routing Rules: In your POS, confirm that the order types (in-person, online, delivery) are toggled to send to your KDS device.
- Duplicate Orders: Make sure your POS is only set to send orders to the starting KDS screen. If multiple screens are needed, rely on internal screen communication (like “Multi Clear” or “Send to Next Screen”) rather than routing from the POS.
3. Missing Names or Line Items
- Customer Names Missing: Sometimes updating your POS software resets the way customer names pull to your screen. Try manually pulling up the customer’s record on the POS to force the name to appear.
- Formatting Errors: If you are using integrations like Zapier to feed orders and encounter an error (such as undefined reading ‘split’), ensure item names do not have commas and blank line items are mapped with default text.