Step 1 If a business receives a letter from Expitrans regarding a chargeback they should follow the instructions on the notice and provide the requested evidence to Expitrans. Note: Expitrans does not make any decisions on the chargeback and has no control over the outcome. The customer’s issuing bank initiated…
Note: SmartTab is not a paper goods provider. Step 1 If business reaches out requesting receipt printer paper please redirect them to the following sites to purchase paper: Sysco Staples Office Depot Amazon POS supply solution: https://www.possupply.com/smarttabpos
If your mobile POS is showing “oops this is embarrassing…” when trying to transact. Step 1 Try rebooting and double checking network connectivity Step 2 If you are still getting same issue then exit the app on iPad or turn iPad off and then on
Prerequisites: Access the backend web for your venue Step 1 Click on the hamburger menu on the top left of the screen and select the following: VENUE SETTINGS > TAX, GRATUITY, SURCHARGE Step 2 Make sure all menu items are set to be tax included…
Step 1 Locate the settings icon at the bottom of login screen on iPad. Step 2 Click on the settings icon, immediately after click their login number. Do not click pos or login Step 3 The admin portal will appear and they will need…
Prerequisites: Use Web URL for venue. Hamburger Icon -> Reports -> Timesheet Tab Step 1 Select the date range you would like to view. You will see all staff that have worked on the days selected and see the data broken up as seen…
Ipads 1.2.5: All services, protocols, and ports are identified, approved and have defined business needs 1.2.6: Security features are defined and implemented for all services, protocols, and ports that are in use and considered to be insecure, such that the risk is mitigated. 1.2.8: Configuration files for NSCs are: Secured…
Step 1 Set up a $0 button (NON-TAXABLE) under RETAIL (not ‘food’ or ‘bev’) on the back end and name it appropriately. Follow Web > Main Menu > Custom Tenders to create this button. Step 2 On the POS ring it in and modify it with a $…
Prerequisite: This process has been expedited with our new SmartTab Web portal login system Step 1 Access our SmartTab Web portal login system, there you can access your back office where you are the master account holder, and can log in and log out using your own email…
How to Start Recovery Mode on the POS Prerequisite: You will need a keyboard plugged in to your station for this. For POS Terminals: Step 1 Power station off manually by tapping the power button in the top left hand corner, then tapping Shutdown Computer. If that isn’t an option,…