If a client has lost internet that the batch for that day has processed we need to collected pictures of the signed credit card reciepts and submit to Expitrans so they can manually adjust the totals. Please have them email or text you a 9×9 grid of the credit card…
Step 1 The chargeback notice will be emailed to the merchant location, and there is a separate ‘chargeback portal’ that can be setup if the merchant wants to gain more immediate access to the notice. Step 2 Merchant must email support@smarttab.com and request Merlink access. Email support@smarttab.com and…
Prerequisite: This function is completed on your POS terminal and you must have a card saved to a TAB. How To Store Credit Card Info Option 1 Click on the TABS tab, this will bring up all open tans under the employee’s name. On the bottom right corner of…
General guidelines: When credit card payments are not processing, 99% of the time that means the internet is not working. This can sometimes be resolved by power cycling the modem from the ISP (ex. Comcast, Spectrum, Monkey Brain, AT&T, etc.) Pre-requisite: Must be onsite and able to locate the…
Gift Cards are currently offered through our partnership with Synergy World and are fully integrated into SmartTab POS. When a client calls in requesting Gift Card Information please compose the following email: Step 1 Please collect the following information from the merchant. Business/ Venue Name (DBA) – Business/…
Prerequisite: Must be on a Station to use a custom tender to close a transaction Step 1 Go to the tab that you would like to close (or partially close) to a custom tender Step 2 Select Split Payment in the top left corner of the…
Here’s a basic layout of a SmartTab Network. The lines represent ethernet cables that serve as the hardwired connections to our terminals, printers, and access points.
Symptoms: Stations stuck on purple screens that say’s “Not connected to main station” Resolution General guidelines: Someone needs to be on-site and know where the Main Station is. You may also need to locate the POS router. – Often the router is in the office or near…
DO NOT EVER RESTART SMARTTAB NETWORK EQUIPMENT OR RESTART A SMARTTAB MAIN STATION OR CLOSE THE APP WITHOUT CONSULTING SMARTTAB SUPPORT FIRST! Prerequisite: Someone needs to be onsite and able to physically be in front of the terminal in question Step 1 Exit the app to reach the…
DO NOT EVER RESTART SMARTTAB NETWORK EQUIPMENT OR RESTART A SMARTTAB MAIN STATION WITHOUT CONSULTING SMARTTAB SUPPORT FIRST! Prerequisite: Must be present Onsite. UniFi status LED patterns: Click to expand and see lights/meanings Blue and White status LEDs apply to all our UniFi access points, routers, switches and…