General guidelines: When credit card payments are not processing, 99% of the time that means the internet is not working. This can sometimes be resolved by power cycling the modem from the ISP (ex. Comcast, Spectrum, Monkey Brain, AT&T, etc.) Pre-requisite: Must be onsite and able to locate the…
Gift Cards are currently offered through our partnership with Synergy World and are fully integrated into SmartTab POS. When a client calls in requesting Gift Card Information please compose the following email: Step 1 Please collect the following information from the merchant. Business/ Venue Name (DBA) – Business/…
Prerequisite: Must be on a Station to use a custom tender to close a transaction Step 1 Go to the tab that you would like to close (or partially close) to a custom tender Step 2 Select Split Payment in the top left corner of the…
Here’s a basic layout of a SmartTab Network. The lines represent ethernet cables that serve as the hardwired connections to our terminals, printers, and access points.
Symptoms: Stations stuck on purple screens that say’s “Not connected to main station” Resolution General guidelines: Someone needs to be on-site and know where the Main Station is. You may also need to locate the POS router. – Often the router is in the office or near…
DO NOT EVER RESTART SMARTTAB NETWORK EQUIPMENT OR RESTART A SMARTTAB MAIN STATION OR CLOSE THE APP WITHOUT CONSULTING SMARTTAB SUPPORT FIRST! Prerequisite: Someone needs to be onsite and able to physically be in front of the terminal in question Step 1 Exit the app to reach the…
DO NOT EVER RESTART SMARTTAB NETWORK EQUIPMENT OR RESTART A SMARTTAB MAIN STATION WITHOUT CONSULTING SMARTTAB SUPPORT FIRST! Prerequisite: Must be present Onsite. UniFi status LED patterns: Click to expand and see lights/meanings Blue and White status LEDs apply to all our UniFi access points, routers, switches and…
Prerequisites: Start at the Web URL for the Venue. Step 1 To view Sales Reports, Click on the hamburger menu icon on the top left and click on REPORTS. This will take you to the Sales Reports page where you can select a DATE AND TIME you would…
Prerequisite: This function is completed from the back end web URL Step 1 Go to the Hamburger menu in the top left of your web browser Step 2 Navigate to the “REPORTS” link Step 3 Click on the products link and…
Prerequisite: If you’re not getting Daily Sales Reports to your inbox, check your spam folder then follow the directions below to whitelist Smarttab emails. Step 1 How do you whitelist? Whitelisting is a quick, one-time-only task to ensure the sender of an email gets added to the recipient’s…