Enable Seating on a TAB Step 1 Start a TAB: Either select a table from the tables tab or click start new tab Step 2 Fill in the TAB details and make sure ENABLE SEAST is checked. Press DONE to open the tab. Step 3 If seating was not enables…
If a SmartTab client writes or calls regarding Problems with the revenue report related to sales tax please collect their email address and send them the attached document. Rounding a penny when running a 30 day report all at once vs rounding pennies per each sale = a very small…
Cause Typically this happens because of a poor internet connection. Follow the steps for troubleshooting the internet Resolution Internet Connectivity Troubleshooting – Router information
If a client has lost internet that the batch for that day has processed we need to collected pictures of the signed credit card reciepts and submit to Expitrans so they can manually adjust the totals. Please have them email or text you a 9×9 grid of the credit card…
Step 1 The chargeback notice will be emailed to the merchant location, and there is a separate ‘chargeback portal’ that can be setup if the merchant wants to gain more immediate access to the notice. Step 2 Merchant must email support@smarttab.com and request Merlink access. Email support@smarttab.com and…
Prerequisite: This function is completed on your POS terminal and you must have a card saved to a TAB. How To Store Credit Card Info Option 1 Click on the TABS tab, this will bring up all open tans under the employee’s name. On the bottom right corner of…
General guidelines: When credit card payments are not processing, 99% of the time that means the internet is not working. This can sometimes be resolved by power cycling the modem from the ISP (ex. Comcast, Spectrum, Monkey Brain, AT&T, etc.) Pre-requisite: Must be onsite and able to locate the…
Gift Cards are currently offered through our partnership with Synergy World and are fully integrated into SmartTab POS. When a client calls in requesting Gift Card Information please compose the following email: Step 1 Please collect the following information from the merchant. Business/ Venue Name (DBA) – Business/…
Prerequisite: Must be on a Station to use a custom tender to close a transaction Step 1 Go to the tab that you would like to close (or partially close) to a custom tender Step 2 Select Split Payment in the top left corner of the…
Here’s a basic layout of a SmartTab Network. The lines represent ethernet cables that serve as the hardwired connections to our terminals, printers, and access points.