How To Use Coursing
Use coursing to be able to ring up separate courses on a single tab and have them fire to the bar and kitchen printers at the appropriate time Step 1 Start a TAB and ensure Enable Coursing is checked Step 2 With Coursing enabled…
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How To Start a Bar Tab
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Here are 3 methods to start a bar tab.1) Add items > Chip Credit Card2) Start New Tab > Manually Enter Tab Name3) Chip Credit Card > Add Items > Send To Tab Note: Although the language the POS uses is “bar”, restaurants often utilize bar tabs to ring in…
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How to Use Seating
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Enable Seating on a TAB Step 1 Start a TAB: Either select a table from the tables tab or click start new tab Step 2 Fill in the TAB details and make sure ENABLE SEAST is checked. Press DONE to open the tab. Step 3 If seating was not enables…
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Sales Tax Reporting Calculations – Rounding Up to Ensure Full Payment & Collection
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If a SmartTab client writes or calls regarding Problems with the revenue report related to sales tax please collect their email address and send them the attached document. Rounding a penny when running a 30 day report all at once vs rounding pennies per each sale = a very small…
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Why Are Payments Lagging or Slow
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Cause Typically this happens because of a poor internet connection. Follow the steps for troubleshooting the internet Resolution Internet Connectivity Troubleshooting – Router information
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How To Request Tip Adjustment for A Previous Business Day After Batch Has Closed
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If a client has lost internet that the batch for that day has processed we need to collected pictures of the signed credit card reciepts and submit to Expitrans so they can manually adjust the totals. Please have them email or text you a 9×9 grid of the credit card…
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What email does the chargeback notice get sent to and how to request a Merlink Account?
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Step 1 The chargeback notice will be emailed to the merchant location, and there is a separate ‘chargeback portal’ that can be setup if the merchant wants to gain more immediate access to the notice. Step 2 Merchant must email support@smarttab.com and request Merlink access. Email support@smarttab.com and…
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How to Verify You Have a Credit Card Properly Stored
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Prerequisite: This function is completed on your POS terminal and you must have a card saved to a TAB. How To Store Credit Card Info Option 1 Click on the TABS tab, this will bring up all open tans under the employee’s name. On the bottom right corner of…
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Why Credit Card Are Not Processing
- November 23, 2022
- admin
General guidelines: When credit card payments are not processing, 99% of the time that means the internet is not working. This can sometimes be resolved by power cycling the modem from the ISP (ex. Comcast, Spectrum, Monkey Brain, AT&T, etc.) Pre-requisite: Must be onsite and able to locate the…
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How To Request Gift Cards for SmartTab from Synergy World
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Gift Cards are currently offered through our partnership with Synergy World and are fully integrated into SmartTab POS. When a client calls in requesting Gift Card Information please compose the following email: Step 1 Please collect the following information from the merchant. Business/ Venue Name (DBA) – Business/…