If a client has lost internet that the batch for that day has processed we need to collected pictures of the signed credit card reciepts and submit to Expitrans so they can manually adjust the totals.
Please have them email or text you a 9×9 grid of the credit card reciepts then attached those images to an email to Expitrans using the template below.
Step 1
Please collect the following information from the merchant and have them email you pictures of the credit card receipts that need to be adjusted. *see image below as reference.
- Business Name (DBA) –
- Business Date –
- 9 x 9 Picture grid of credit card receipts with all details visible
Step 2
Email Expitrans Using the following Template:
————–
Subject: Support Request for [Insert Venue Name] – [Insert Business Day] – Images of Receipts with Tips to Adjust
to: Michelle Sanchez <support@expitrans.com>
cc: Austin Nobles <a.nobles@expitrans.com>, SmartTab Support <support@smarttab.com>
Hi Expitrans team,
I’ve attached image files of tips that need to be added to the checks represented for the business day [INSERT BUSINESS DAY]
[INSERT VENUE NAME]
[INSERT EXPITRANS VENUE MID]
Please confirm you’ve received this and have submitted for adjustments.
Best,