Prerequisite: Be on-site in front of a terminal with Login Access. Step 1 Log into the SmartTab terminal and select More Step 2 Click on the Printer Assignment button in the bottom of the screen Step 3 There will be several printer…
General guidelines: check to see if the printer is online and communicating with the ubiquity dream machine. Prerequisite: make sure the printer is plugged into power and collect the following information from the merchant before relaying this information to us in slack. Receipt or noisy impact printer If…
iPad General guidelines: To address an unresponsive card reader on the iPad/vault units first make sure the unit is fully charged Step 1 Open and log into POS vault Step 2Test chip reader to start tab. If the first card is unresponsive try another brand credit card. (visa, MC, Amex,…
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Step 1 To access these ports a person must unscrew the Thumb Screw and remove the protective cover. Note: It’s unlikely that these connections become loose or unplugged.
Note: Changes will be applied within 2-4 business days once the email with the following information has been received. Please direct clients to email their requests to support@smarttab.com Notify them to include: Legal Entity Name Doing Business As Name Their First Name And Last Name Their email address An…
Prerequisite: Customer must have Internet access to a laptop/desktop/phone or tablet. Step 1 Gather the following information: Legal Entity Name of Venue Venue DBA (Doing Business As) Copy of Valid Driver’s License or State ID Copy of a Voided Check or a Bank Verification Letter from the new…
Prerequisite: Must be onsite and have the ability to locate the SmartTab Router Step 1 Recycle power to the POS router by unplugging for 10 seconds and reply plugging it back into the power source. This allows the router to take the new credentials from their new modem
Step 1 How To Store Credit Card Info From POS station go through normal steps to charge a card that had a tab. Step 2 Merchant must go to POS, login to POS, access prior business date through calendar at the bottom of the screen, and then locate…
Prerequisite: On-site and able to access a stationary POS Station. *You cannot do this with a mobile POS, aka iPad system. If your venue has 2 or more POS stations, there is a good chance your main station will be located in an office or A/V rack. It…