Partial refunds are currently done through Expitrans (Our Payments Processor).
Step 1
Please gather the following information:
Business Name –
Tab # –
Customer Name –
Date –
Total –
Last 4 of Card –
Refund Amount –
Step 2
Email Expitrans Using the following Template:
————–
Subject: Support Request Received Partial Refund for [Insert Your Venue Name]
to: Michelle Sanchez <support@expitrans.com>
cc: Austin Nobles <a.nobles@expitrans.com>, SmartTab Support <support@smarttab.com>
Hi Expitrans team,
Can we please process a partial refund for the following merchant and tab listed below? Please confirm once completed.
Business Name –
Tab # –
Customer Name –
Date –
Total –
Last 4 of Card –
Refund Amount –
Thanks,