How to Access Stationary POS PORTS
Step 1 To access these ports a person must unscrew the Thumb Screw and remove the protective cover. Note: It’s unlikely...
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Device Troubleshooting
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How To Calibrate POS Station Touch Screen
Pre-requisite: Someone needs to be On-Site and in front of the station in order to touch the 9 calibration points. Note: If... -
How Do I Troubleshoot An Unresponsive Card Reader?
iPad General guidelines: To address an unresponsive card reader on the iPad/vault units first make sure the unit is fully... -
Hardware Troubleshooting – What Are The Standard Printer Troubleshooting Steps
General guidelines: check to see if the printer is online and communicating with the ubiquity dream machine. Prerequisite:... -
How Do I Check and Reconfigure My Printers
Prerequisite: Be on-site in front of a terminal with Login Access. Step 1 Log into the SmartTab terminal... -
How to add an unrecognized printer to the printer configuration file
Prerequisite: This function is completed from your POS. Step 1 Log into your POS and navigate to the... -
Cash Drawer Open
Prerequisite: Ask the merchant to check what is plugged in and have them confirm the cash drawer is connected into the... -
How to Start Recovery Mode on the POS
Prerequisite: Customer will need a keyboard plugged in. Step 1 Power station off manually by holding down the power...
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