Prerequisite: This function is completed from the back end web URL Step 1 Go to the Hamburger menu in the top left of your web browser Step 2 Navigate to the “REPORTS” link Step 3 Click on the products link and…
Prerequisite: If you’re not getting Daily Sales Reports to your inbox, check your spam folder then follow the directions below to whitelist Smarttab emails. Step 1 How do you whitelist? Whitelisting is a quick, one-time-only task to ensure the sender of an email gets added to the recipient’s…
Step 1 Locate the main terminal. How Do I Locate My Main Station Step 2 Log into the POS Step 3 Select the ···MORE tab from the bottom-right Step 4 Select the desired report (Daily Sales Report, Employee report, or Timesheet report) …
Prerequisite: Ask the merchant to check what is plugged in and have them confirm the cash drawer is connected into the cash drawer, and then trace the wire to an actual/physical device. Note: “looks like it’s all plugged in” or similar general response is UNACCEPTABLE. Step 1 Trace cash drawer to…
Prerequisite: This function is completed from your POS. Step 1 Log into your POS and navigate to the bottom right corner and hit “More” Step 2 Select “Printer Assignment” Step 3 Scan for available printer. If none appear, then log…
Prerequisite: This function must be completed from the station itself that you are attempting to add the printer to Step 1 On the station desktop (with the software closed) click on the “K” icon in the bottom left corner Step 2 In the search…
Prerequisite: Be on-site in front of a terminal with Login Access. Step 1 Log into the SmartTab terminal and select More Step 2 Click on the Printer Assignment button in the bottom of the screen Step 3 There will be several printer…
General guidelines: check to see if the printer is online and communicating with the ubiquity dream machine. Prerequisite: make sure the printer is plugged into power and collect the following information from the merchant before relaying this information to us in slack. Receipt or noisy impact printer If…
iPad General guidelines: To address an unresponsive card reader on the iPad/vault units first make sure the unit is fully charged Step 1 Open and log into POS vault Step 2Test chip reader to start tab. If the first card is unresponsive try another brand credit card. (visa, MC, Amex,…
Pre-requisite: Someone needs to be On-Site and in front of the station in order to touch the 9 calibration points. Note: If a support member can’t access the POS station remotely via Team Viewer then a USB keyboard is also needed on-site. Step 1 Press the blue “K” button in…