Symptoms: Stations stuck on purple screens that say’s “Not connected to main station” Resolution General guidelines: Someone needs to be on-site and know where the Main Station is. You may also need to locate the POS router. – Often the router is in the office or near…
DO NOT EVER RESTART SMARTTAB NETWORK EQUIPMENT OR RESTART A SMARTTAB MAIN STATION OR CLOSE THE APP WITHOUT CONSULTING SMARTTAB SUPPORT FIRST! Prerequisite: Someone needs to be onsite and able to physically be in front of the terminal in question Step 1 Exit the app to reach the…
DO NOT EVER RESTART SMARTTAB NETWORK EQUIPMENT OR RESTART A SMARTTAB MAIN STATION WITHOUT CONSULTING SMARTTAB SUPPORT FIRST! Prerequisite: Must be present Onsite. UniFi status LED patterns: Click to expand and see lights/meanings Blue and White status LEDs apply to all our UniFi access points, routers, switches and…
Prerequisites: Start at the Web URL for the Venue. Step 1 To view Sales Reports, Click on the hamburger menu icon on the top left and click on REPORTS. This will take you to the Sales Reports page where you can select a DATE AND TIME you would…
Prerequisite: This function is completed from the back end web URL Step 1 Go to the Hamburger menu in the top left of your web browser Step 2 Navigate to the “REPORTS” link Step 3 Click on the products link and…
Prerequisite: If you’re not getting Daily Sales Reports to your inbox, check your spam folder then follow the directions below to whitelist Smarttab emails. Step 1 How do you whitelist? Whitelisting is a quick, one-time-only task to ensure the sender of an email gets added to the recipient’s…
Step 1 Locate the main terminal. How Do I Locate My Main Station Step 2 Log into the POS Step 3 Select the ···MORE tab from the bottom-right Step 4 Select the desired report (Daily Sales Report, Employee report, or Timesheet report) …
Prerequisite: Ask the merchant to check what is plugged in and have them confirm the cash drawer is connected into the cash drawer, and then trace the wire to an actual/physical device. Note: “looks like it’s all plugged in” or similar general response is UNACCEPTABLE. Step 1 Trace cash drawer to…
Prerequisite: This function is completed from your POS. Step 1 Log into your POS and navigate to the bottom right corner and hit “More” Step 2 Select “Printer Assignment” Step 3 Scan for available printer. If none appear, then log…
Prerequisite: This function must be completed from the station itself that you are attempting to add the printer to Step 1 On the station desktop (with the software closed) click on the “K” icon in the bottom left corner Step 2 In the search…